Support services
We offer technical support to meet the demands of both the Business User and the Home User. From software or hardware issues with single PCs, to network and server maintenance or installation for large organisations, we have the assistance you need.
Telephone support
Call us on
01255 851 999
for immediate advice and
assistance.
Many issues can be remedied over the phone, getting you up and running as quickly and simply as possible. You can also email us and we will call you back.
Remote support
enables our engineers to control
your computer as if they were in the same room as it, and quickly investigate and remedy problems.
Remote support minimises disruption to you and allows for
very fast response times.
On-site support
If the problem is beyond the
scope of remote support, or if it involves hardware problems, then our engineers will come on-site to assist at your location.
Due to the nature of an on site visit, appointments will be made for a specific time.
In-house support
If required, machines will be
brought back to our facility to be worked on in a controlled environment.
This is the best course of action if data recovery is needed or if virus infection is suspected.
Network specialists
From simple home networks to mission critical business networks; from cabled networks to the latest wireless installations, GML has the expertise and experience to support you.
For larger business networks, a server based system offers many advantages of centralised storage and backup. GML can design and deploy such server based networks from the ground up around your requirements.
There are other advantages to networking your machines - through the telephone network, using fast broadband, you can connect your local machines to the internet and from there link to remote offices or teleworkers for instance.
No matter the physical distances, secure connections such as VPNs allow colleagues to see and manipulate the same data and files as if they were working in the next room. From here you can add in internet telephony and VoIP to unlock free voice and video calls.
We can advise and quote based on your specific requirements, e.g. shared internet access, data security, teleworkers or remote site access. Our services include data cabling installation at all levels.
