Home Computer Support

Support Services

We offer technical support to meet the demands of both the Business User and the Home User. From software or hardware issues with single PCs, to network and server maintenance or installation for large organisations, we have the assistance you need.

Our skilled onsite engineers regularly work in Clacton, Colchester and Frinton, but are able to travel to anywhere in the UK if required.

Business Computer Support services, covering Frinton, Walton, Clacton, Colchester and the further

Telephone support

Call us on 01255 851 999 for immediate advice and assistance.

Many issues can be remedied over the phone, getting you up and running as quickly and simply as possible. You can also email us and we will call you back.

Remote support

Enables our engineers to control your computer as if they were in the same room as it, and quickly investigate and remedy problems.

Remote support minimises disruption to you and allows for very fast response times.


On-site support

If the problem is beyond the scope of remote support, or if it involves hardware problems, then our engineers will come on-site to assist at your location.

Due to the nature of an on site visit, appointments will be made for a specific time.

In-house support

If required, machines will be brought back to our facility to be worked on in a controlled environment.

This is the best course of action if data recovery is needed or if virus infection is suspected.

Ad-hoc support

We provide ad-hoc / PAYG support as required to non-contract clients, but this is prioritised behind contract client's support issues.

If you have an urgent support issue, please contact our support desk on 01255 851 999. Please leave a message and the next available engineer will return your call, usually within fifteen minutes.

If your issue is critical then you may call our support hotline on 09061 220 211. Calls are charged at £1.50/min in addition to our standard support charges.

If you have a non-urgent issue then please email it to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we will look at your issue behind any urgent support issues.

 

Home user support

We continue to offer support to home users within the local community. Please contact us for details on 01255 851 999 or at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 

Network specialists

From simple home networks to mission critical business networks; from cabled networks to the latest wireless installations, GML has the expertise and experience to support you.

For larger business networks, a server based system offers many advantages of centralised storage and backup. GML can design and deploy such server based networks from the ground up around your requirements.

There are other advantages to networking your machines - through the telephone network, using fast broadband, you can connect your local machines to the internet and from there link to remote offices or teleworkers for instance.

No matter the physical distances, secure connections such as VPNs allow colleagues to see and manipulate the same data and files as if they were working in the next room. From here you can add in internet telephony and VoIP to unlock free voice and video calls.

We can advise and quote based on your specific requirements, e.g. shared internet access, data security, teleworkers or remote site access. Our services include data cabling installation at all levels.

 
 


TEL: 01255 851 999 | FAX: 01255 679 909 | WWW.GMLNT.COM | INFO@GMLNT.COM
Mumford Buildings 27-29 Thorpe Road Kirby Cross Frinton on Sea Essex CO13 0LT